pkoo Privacy Policy

1 Introduction and Scope

pkoo ("we", "us", or "platform") provides a trusted online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") describes how pkoo collects, uses, stores, and protects your personal information.

By using the pkoo website (https://pkoo.cam), you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies to all pkoo services, including online slots, live casino, cricket betting, and all other entertainment activities. This Privacy Policy may be updated from time to time, and we will notify you of any significant changes.

2 What Information We Collect

pkoo collects various types of information that help us improve the quality of our services and keep your account secure. A detailed breakdown of the information collected is provided below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and mobile number
• Address and country
• National ID or passport number (when identity verification is required)
• Username and password

2.2 Financial and Transaction Information

• Deposit and withdrawal transaction history
• Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
• Account balance and bonus history
• Betting history and gaming activity

2.3 Technical and Device Information

• IP address and device type
• Browser type and version
• Operating system information
• Cookies and session data
• Time spent on the site and pages visited

2.4 Communication Information

• Live chat conversation records
• Email communication history
• Complaint and request details

3 Purpose of Information Use

pkoo uses the information collected for the following legitimate purposes:

3.1 Service Delivery and Operations

We use your information to create and manage your account, process transactions, and deliver all features of the pkoo platform to you. This includes deposits and withdrawals, bonus awards, and VIP benefits.

3.2 Identity Verification and Age Confirmation

Only users aged 21 or above may participate on our platform. We conduct identity verification processes to enforce this rule and to prevent fraudulent activity.

3.3 Security and Fraud Prevention

pkoo uses SSL encryption and advanced security measures to keep your account secure. Your information is analysed to detect suspicious transactions and account breaches.

3.4 Customer Support

Our 24/7 Bengali live chat support team uses your information to handle your requests and resolve issues. Reviewing past communication history allows us to provide more effective assistance.

3.5 Meeting Legal Obligations

pkoo retains certain information to comply with anti-money laundering (AML) requirements and applicable legal obligations. This is essential for your safety and the security of our platform.

3.6 Service Improvement and Personalisation

By analysing your gaming preferences, pkoo improves and personalises your experience. This allows us to offer relevant promotions and bonus offers.

4 Information Sharing and Disclosure

pkoo does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may access limited information to verify game outcomes.
• Identity Verification Services: Information may be shared with trusted identity verification services for KYC (Know Your Customer) processes.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Analytical information may be shared with service providers that assist in detecting fraudulent activity.

All third-party partners meet pkoo's privacy standards and are committed to protecting your information.

5 Cookies and Tracking Technologies

pkoo uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience when visiting the site.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality.
• Functional Cookies: Store your preferences, language settings, and customisations.
• Analytics Cookies: Collect site usage statistics that help improve our services.
• Security Cookies: Prevent fraudulent logins and account hijacking.

5.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the pkoo platform to not work properly.

6 Data Retention and Security

6.1 Retention Period

pkoo retains your personal information only for as long as necessary to provide services or to meet legal obligations. Financial and transaction records are retained for a set period even after an account is closed.

6.2 Security Measures

To keep your information secure, pkoo employs the following security measures:

• 256-bit SSL encryption on all data transmissions
• Password hashing and salting technology
• Two-Factor Authentication (2FA) support
• Regular security audits and penetration testing
• Restricted access policy — only authorised staff can view your information
• Data backup and disaster recovery planning

However, no method of data transmission over the internet is 100% secure. pkoo makes every effort to provide the highest level of protection, but complete security cannot be guaranteed.

7 Your Rights

As a pkoo user, you have the following rights:

7.1 Right to Access Information

You can find out at any time what information pkoo holds about you. Contact our support team to make this request.

7.2 Right to Correct Information

If any information we hold about you is inaccurate, you may request a correction. Most information can be updated directly from your account settings.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. Please note that some information must be retained for a set period due to legal and regulatory obligations.

7.4 Right to Object to Processing

You may object to marketing communications or to certain processing of your information. Your account settings include an option to unsubscribe from marketing emails.

7.5 Right to Data Portability

You may request a copy of your personal information in a structured format.

8 Protection of Minors

The pkoo platform operates strictly for users aged 21 and above. We do not knowingly collect any information from minors.

Age is verified during the registration process. If we receive evidence that a minor is using our platform, that account will be suspended immediately and all related information will be deleted.

A message to parents — if your child attempts to access an online gaming platform, please contact us immediately.

9 International Data Transfers

pkoo's servers and data processing facilities may be located in various countries. Your information may be transferred outside Bangladesh, but appropriate safeguards are always applied in such cases.

For international data transfers, pkoo ensures that the recipient country or organisation maintains adequate data protection standards. This policy also applies to the transmission of specific gaming data to servers of game providers such as Pragmatic Play and Evolution Gaming.

10 Policy Updates

pkoo may periodically review and update this Privacy Policy. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after the updated policy is published will be considered acceptance of the revised policy.

11 Responsible Gaming and Data Use

pkoo supports responsible gaming. By analysing your gaming behaviour, we can identify potentially problematic gaming patterns. This analysis is carried out for your protection.

If you wish to set your own gaming limits or temporarily suspend your account, please visit our Responsible Gaming page or contact our 24/7 live chat support.

12 Contact and Complaints

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact pkoo: