pkoo's commitment to responsible gaming
When entertainment crosses a line, pkoo is always by your side — with safety tools, support in Bengali, and a complete guide to aware gaming.
Safe entertainment is pkoo's priority
pkoo believes that online gaming should be a completely enjoyable and controlled entertainment experience. Responsible gaming on our platform is not just a policy — it is the core foundation of every decision we make. To maintain the trust of millions of users in Bangladesh, we place the highest importance on the well-being and safety of every member.
The key to enjoying any type of gaming — cricket betting, slots, or live casino — is moderation. We want our members to enjoy gaming within their own budget and time, and if they ever feel they are losing control, pkoo's tools and support team should be able to help them immediately.
As part of responsible gaming, pkoo only allows individuals aged 21 or above to open an account. Keeping minors away from gaming is an integral part of our strict policy.
pkoo's Responsible Gaming Tools
Our platform offers multiple protective tools that you can control yourself.
Set Deposit Limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period — this protects you from making impulsive excess deposits.
Self-Exclusion
If you want to take a complete break from gaming for a period of time, choose the self-exclusion option. Various durations are available, from 30 days up to a permanent closure. While exclusion is active, logging in to your account will not be possible.
Time-Out Break
Similar to self-exclusion, but comparatively short-term — from 1 day up to 6 weeks. When a time-out is active, your account is temporarily suspended and automatically reactivated once the period ends.
Session Time Reminders
pkoo automatically reminds you how long you have been in a gaming session. Once a set time is exceeded, you will receive a notification and will need to give a conscious confirmation to continue the session.
Loss Limit Protection
Set a maximum loss limit on a daily, weekly, or monthly basis. Once the set limit is reached, payments are blocked and you receive a notification that the session is closing. This is one of the most effective ways to manage your budget.
Reality Check Notifications
A reality check pop-up appears every 30 or 60 minutes showing you a summary of your total time and net spend. This keeps you aware of the real situation and gives you the opportunity to make a decision.
How to recognise problematic gaming
Gaming is a source of enjoyment, but it is very important to recognise when it is becoming a problem. If any of the following signs appear, seek help promptly.
Remember, asking for help is not a sign of weakness — it is proof of courage. The pkoo support team is always by your side.
- Repeatedly spending beyond your set budget and placing larger bets trying to recover lost money.
- Lying about gaming or hiding it from family and friends.
- Feeling restless, irritable, or anxious when unable to game.
- Spending excessive time gaming while neglecting work, studies, or family responsibilities.
- Taking on debt for gaming or using money meant for essential expenses on gaming.
- Repeatedly failing when trying to stop and losing control over yourself.
- Seeing gaming as the only escape from stress, loneliness, or anxiety.
- Continuing to place bets after a loss saying "just this once" over and over.
For adults only
pkoo strictly provides services only to individuals aged 21 or above. Keeping minors away from gaming is our legal and ethical responsibility. If a minor has access to your device, use a strong password and account lock to keep your account secure.
How to access safety tools
Log in to your account
Log in to your account on pkoo and click the profile icon at the top right.
Open Settings
Select the "Responsible Gaming" option from the settings menu.
Set a limit or break
Deposit limit, loss limit, time-out, or self-exclusion — choose according to your needs.
Confirm
Save your changes. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour verification process.
If you have any trouble changing settings, contact us via our 24/7 live chat or email — our Bengali-speaking support team will help you right away.
Reach out for help
There is no shame in having a gaming problem. The pkoo support team is ready to help you with complete confidentiality. Contact us through any of the channels below.
Live Chat Support
pkoo's Bengali-speaking support team is available on live chat seven days a week, 24 hours a day. Chat with us to set gaming limits, close your account, or for any advice.
Email Support
Email us for any responsible gaming requests or advice:
[email protected]
[email protected]
Professional Counselling
If you feel you need professional mental health counselling, contact a mental health centre near you. pkoo always encourages seeking professional support.
Questions about responsible gaming
Enjoy pkoo's best entertainment pkoo safely
Play responsibly and enjoy pkoo's various game categories and resources.
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